|
Post by GB584 on Apr 17, 2015 9:09:46 GMT
I was looking in Tesco's for a combined mobile phone and tablet (I want a 7 inch screen) and had looked at the ASUS models online before I had gone to the store shop. The spotty face techy expert informed me with a sneer that there wasn't such a thing and was most put out when I explained what was available he just said that Tesco's didn't sell them, having to concede the point that they did in fact exist Had I not seen one or done any research I would have wondered out of their emporium thinking I was mad or deluded (that's the subject of another debate).
Like Liam, it really annoys me when I seem to know more about a subject they are the alleged experts in as I know just how little I know about the subject.
|
|
|
Post by nicholsong on Apr 17, 2015 10:35:01 GMT
I was looking in Tesco's for a combined mobile phone and tablet (I want a 7 inch screen) and had looked at the ASUS models online before I had gone to the store shop. The spotty face techy expert informed me with a sneer that there wasn't such a thing and was most put out when I explained what was available he just said that Tesco's didn't sell them, having to concede the point that they did in fact exist Had I not seen one or done any research I would have wondered out of their emporium thinking I was mad or deluded (that's the subject of another debate). Like Liam, it really annoys me when I seem to know more about a subject they are the alleged experts in as I know just how little I know about the subject. What is worse is when one has read what is on the box, cannot find the nformation one wants, eventually finds an assistant whose only contribution is to read to you what you have already read, because he knows sod all. At that point I walk out. The only shop where I feel confident of getting real knowledge and help on electonic/telephone/computer stuff is John Lewis, but although they do stock good brands they do not stock everything. The supervisor usualy seeks out a person who is well up on the particular products one is looking at. Geoff
|
|
|
Post by Miculo on Apr 17, 2015 10:36:17 GMT
My sat internet was slow last week. It's happened before after a period when we haven't been using it regularly. We didn't need it while we were in Spain as we had high speed wifi where we were.
So it was no surprise when we arrived in France to find that it was so slow as to be virtually useless. I've noticed this before and I'm sure that they bunch all the rarely used connections onto one server without regard to congestion and the effect on speed.
I believe that customers who complain are fobbed off with a standard script but if persistent are then moved on to a less crowded server to restore the speed. But that's not till they've tried every possible way to tell you that everything is OK at their end so it's your problem.
Having had this script before I had all the answers ready and had taken screen shots to prove what I was telling them. They start with your dish is misaligned and move on to your LNB skew is wrong. I had the Newtech status page open and was able to give them the details of my connection which disproved those suggestions. Then they say that your CPU is running near capacity and can't cope with loading web pages. No it's not, the activity monitor shows it to be around 98% free. I'm in a bad area, looking at trees or walls, no I'm not and the quality of connection on the status page demonstrates that. My router or modem are faulty, no they're not, both check out fine and that too is proved by the connection information shown on the status page. The web sites I'm trying to load are faulty, no they're not they load very quickly if I use another connection to test them.
Finally they tell me to send a selection of screen shots and they will have a look at their end, which I do even though there's no need as they have obviously moved me back to a faster connection as we have been speaking.
That was last Friday and they were going to investigate and get back to me. Naturally they haven't bothered. But it doesn't matter now anyway, the speed is fine again. That's customer care and product knowledge for you. Twats.
I can only suppose that they think customers don't know what they're doing. Probably some don't, so it works at least to some degree, Alan.
|
|
|
Post by GB584 on Apr 17, 2015 11:52:06 GMT
Sounds so familiar, I had the engineer out to test all my sockets as we had lost the phone lines during a lightning strike. Despite the fact that we couldn't receive incoming calls and had no internet the wamkers on the help line explained in a patronising manner that everything was fine, I told them to phone me back on my landline to confirm this and when they couldn't they had to agree it was knackered (they phoned on my mobile). The BT engineer who came and fitted new sockets told me that the server talk talk had in the exchange was a collectors item. We still have an old exchange and high speed broadband is a thing of myth for our little village and fiber optic is a pipe dream. Bastards still try and get me to upgrade to a faster service every time I complain and when I tell them that they can't get anywhere near the speed I have paid for and give examples of speed checks, they eventually get the message. Rant over...or maybe I will just take it onto the what winds you up thread.
|
|
|
Post by Deleted on Apr 17, 2015 12:34:10 GMT
I had a BT so-called 'Engineer' to test my line. He said my line was okay but it was just my phone that was faulty so I had to buy another phone. Bought one, no dialing tone, called BT (from an unvandalised phone box). Another Engineer visited. Discovered the problem was one of their pits in the road had filled with water and shorted out all the cables. He said they'd pump it out, dry the joints, and everything would be fine. Sure it worked, but I had bought another phone on BTs instructions, so I had to threaten to sue them unless they reimbursed me. Long story short; eventually they did. Useless tossers.
|
|